Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
What shipping options do you offer?
We offer a variety of shipping options to cater to different customer preferences.
USPS Ground Advantage is the most economical choice, but please expect a delivery time of 7 days or more,
Expedited shipping provides a faster delivery options at an additional cost including overnight, 2-day and UPS Ground options.
How much does shipping cost?
USPS Ground Advantage is $6.99 for orders under $59, free for orders over $59.
Overnight, 2-day and Ground shipping options are available with varying prices based on product weights. If you are seeing higher rates than you expect, call us and we can check for items in your order that may be set at heavier weights than expected.
International orders and US Outlying Territories have varying options and prices.
Do you ship internationally?
Yes, we do offer international shipping to a select number of destinations. Shipping costs may vary per location.
Returns
What is your return policy?
Please see our Returns / Refunds / Exchange Policy for details
How do I initiate a return?
Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.
Warranty
What is your warranty policy?
Big Y House Brand Rods and Reels
Big Y Fly Co offers a limited lifetime warranty on our house brand fishing rods and reels against manufacturing defects in materials and workmanship.
This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, improper care or storage, unauthorized modifications, or damage unrelated to a manufacturing defect.
To request warranty service, contact info@bigyflyco.com or call 866-660-5758. Include your order number or other proof of purchase, a description of the issue, and photographs when available. Contact us before sending merchandise.
After evaluating the claim, we will arrange repair or replacement of merchandise with a covered defect. If neither remedy is reasonably available, we will provide a refund. Any customer-paid charges will be disclosed before you agree to proceed. No restocking fee applies to an approved warranty claim.
Other Manufacturers’ Products
Products made by other manufacturers are subject to their respective warranty terms and claim procedures. Contact the manufacturer for coverage details and service instructions.
Big Y Fly Co can help you identify the appropriate manufacturer contact. This process does not eliminate our obligations under applicable law.
Flies
Big Y Fly Co does not offer a voluntary warranty on flies. If flies arrive damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and provide an appropriate remedy.
Your Legal Rights
This policy describes our voluntary warranty coverage. It does not exclude or restrict statutory warranties or consumer rights that cannot legally be waived.
How do I register my product for warranty coverage?
No separate registration is required for eligible Big Y house brand rods and reels purchased through our website. They are automatically registered under the buyer’s name and email address.
Our limited lifetime warranty applies only to the original purchaser and is not transferable. To request warranty service, contact info@bigyflyco.com with your order number or the name and email address used for the purchase.
For products made by other manufacturers, contact the manufacturer directly to confirm its warranty registration requirements and claim process. Purchasing through our website does not automatically register those products with the manufacturer.
What is not covered under the warranty?
While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.
Wholesale
Do you offer wholesale pricing for bulk orders?
Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.
What are the minimum order quantities for wholesale purchases?
Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.
Gift Cards
How can I redeem my gift card?
Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.
Do gift cards have an expiration date?
Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.