FAQ-Shipping Info

If you choose an upgraded shipping option such as Fedex, USPS Priority, or UPS, we will ship your order the same day, as long as you place the order before NOON Pacific time.

Times can vary based on the carrier, but there most carriers are 5 days or less to the East Coast, 3 days or so in the West.

FREE EXPEDITED orders will ship the same day, if placed before NOON Pacific time Free Expedited orders will be shipped by the method of our discretion. Fly orders will typically be sent via USPS, gear typically goes out via UPS.

Standard and Free Standard orders will be shipped in the order that they are received. After sales, it can be 3 days, otherwise orders usually ship within 24-48 hours after completion.

At these prices we sell millions of flies. We sometimes run out of patterns and/or sizes or color variations. We will ship all the items of your order in stock within 48 hours. We do not back-order or substitute.

You may fill out the shopping cart when your order is completed, select pay by check and mail check with order number to us at:

Big Y Fly Co.
620 Columbia St
Hood River, OR 97031

The short answer is Big Y Fly Co Inc sells so many, and our entire company strives to be a model of efficiency. From the way we purchase hooks directly from Firehole and Daiichi to the way our advertising is mostly done through word of mouth from our customers. Every aspect of our company is focused on keeping costs down without sacrificing quality. We tie our own flies, and sell countless dozens to wholesalers, who mark them up before selling them to retailers who mark them up again. By purchasing through Big Y Fly Co Inc. you are bypassing this chain of distribution by passing the additional mark ups. .

Call us at 866-660-5758. If we are unavailable, please leave a message. Email is checked hourly, during business hours.

We prefer you place the order online to help streamline the process, if you run into problems, please call us at 1-866-660-5758.

We sell to numerous fly shops, resorts, guides, and sporting goods stores. For fastest service please place your order online, remember orders by dozens per pattern saves 12%, and registering gives you another 5% back in rewards.

If for any reason you are dissatisfied with your purchase, please use the link listed below to create an RMA. (Return Authorization). We realize purchasing over the internet involves trust, and we thank you for trusting us enough to place an order, and will do anything in our power to retain the trust you place in us.

All items purchased at Big Y may be returned within 30 days for a refund. Some items may incur a restocking fee. All items must be returned in the original, undamaged packaging. Mailing labels or tape may not be affixed to the original product packaging.

For Big Y Branded rods and reels, please see our Big Y Warranty Page.

For other brands, please contact the manufacturer for repairs or warranty questions outside of the 30 day window.

For Big Y Fly Co brand reels and rods, we offer a limited lifetime warranty.

This warranty covers any manufacturing defects for the lifetime of the rod. We replace any rod or reel with a manufacturing defect free of charge.

For broken rods: Tips and mid-sections can be purchased in the Fly Rod Collection. It is the last item in the collection. If you need anything other than a tip section for a current rod, please call us and confirm.

If you need a butt section, we will require the old one to be returned to us first. Tips and mid-sections are $50. Butt sections are $75. If your broken rod has been discontinued, the upgrade fee for the new model is $75.

For reels: You can call us and we can walk you through any common issues that arise. If you need a part like a bearing, handle or cap, please call us. If your reel needs servicing beyond what you can handle, please send it in. If there is a manufacturing defect, then there is no charge, If the issue was user-related, there is a $35 service fee to tune it up and replace any defective parts. If we need to replace the reel with an updated model, a $35 service fee may apply.

For OTHER BRANDS of rods, reels and gear: After 30 days, please contact the manufacturer. Most rods and reels feature a lifetime warranty and a repair fee. The info can usually be found on the manufacturer's website. Please call us if you have any questions.

Please call us with any questions.

866-660-5758

• Big Y Fly Co-Kenya--For more info please click here
• Fulling Mill-Kenya
• Orvis-Kenya
• Solitude-China
• Umpqua-Thailand, Sri Lanka, India
• Rainy's-Thailand
• Rio-Phillipines, Sri Lanka

At this time we do not have a catalog, so we can keep our prices lower.

We accept Visa, MasterCard, American Express, and Discover, as well as PayPal payments online. .

Place the person to receive the items in the shipping address, and your name in the billing address. We won't send the recipient the invoice.

For US orders:
Standard Standard shipping is free for orders over $45. For orders under $45 it is $4.95.Priority shipping and FedEx 2 Day is Free on all fly orders fly orders over $150. FedEx 2 Day Shipping under $150 is $10.95. USPS Priority Shipping under $150 is $9.99.Orders with heavier items over $150 will qualify for Free Expedited Shipping. These orders ship same day as long as they are placed before Noon PST and will take between 2-5 days to arrive.Please note combos may require longer shipping times. We will call or email you if that is the case.

For International orders:
We ship to very few countries outside the US. International First Class shipping is $22.50 up to $80 and 28% of the total order above $80, there is also additional charges for heavy items. All international orders go through customs of your country; as this process varies greatly from shipment to shipment, we cannot answer questions about your particular country or the length of time it take, nor can we answer questions about import/custom fees that may incur when you import product from the US.Please allow up to 28 days for your package to arrive, your best source of information will be your local postal and customs offices. Please note once your package leaves the US we have no control or answers as to where it is, the buyer assumes all risks on international shipments.

Absolutely no minimum quantities required. Order as many or as few of each fly that you like.

Your flies will be packed according to type into labeled containers. Hackled dry flies are in crushproof containers, and the rest are in reusable zip locks. No more than 24 flies per container, and usually quite less, depending on the order. We make it as easy as possible to unpack your orders and re-stock your fly boxes. The order is shipped in either a bubble mailer or box.