Warranty and Repairs

If an item arrives defective or fails prematurely, please contact us at info@bigyflyco.com. We’ll help you determine the next step.

Flies, leaders, tippet, fly lines, tying materials, tools, and fly boxes are generally not covered by a manufacturer’s warranty. If you receive one of these items with a defect, please let us know.

Big Y Fly Co. Rods and Reels

Big Y Fly Co. rods and reels are backed by a limited lifetime warranty against manufacturing defects. We handle warranty service for these products in house. If your Big Y rod or reel has a manufacturing defect, we will repair or replace it at no charge.

Rods

A manufacturing defect is an issue with how the rod was made, such as a loose reel seat or cork that comes loose. A rod section broken during fishing or handling is generally damage from use and is not covered as a manufacturing defect, even when the break was accidental.

Spare sections for current Big Y rods are available here. We may ask for proof of purchase.

If your rod has been discontinued, we can offer a current replacement at a discount. Please contact us before sending in the broken rod so we can explain the available options.

Reels

If you’re having trouble with a Big Y reel, please call us first. Many issues can be resolved over the phone, and we stock replacement parts for many of our reels, including bearings, handles, and O-rings.

Manufacturing defects are repaired at no charge. For damage caused by normal wear, misuse, or accidents, we offer a $40 repair service when repair is possible. This includes cleaning, tuning, replacement of worn or damaged parts when available, and return shipping.

If the reel cannot be repaired, we can offer a replacement at a discount. Any repair fee you paid will be applied toward that replacement.

Other Brands

Warranty claims for products made by other companies must be handled through the manufacturer. Warranty coverage, fees, and claim procedures vary by brand.

If you’re unsure whom to contact or have trouble getting a warranty issue resolved with a manufacturer, please email us or call 866-660-5758. We’re always happy to help you find the right contact and understand the process.