Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bigyflyco.com. Please note that returns will need to be sent to the following address:

620 Columbia Street 
Hood River, OR 97030 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bigyflyco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bigyflyco.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bigyflyco.com or 866-660-5758.  Please note that returns will need to be sent to the following address:

[Big Y Fly Co  620 Columbia St.  Hood River OR 97031]

You can always contact us for any return question at info@bigyflyco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, closeouts, discontinued items or gift cards.  Certain other items such as fly lines cannot be returned once they have been removed from the package.

Restocking Fees

Some items will incur a restocking fee.  Fly reels with backing and line will incur a 25% per item restocking fee.  Any item returned with missing packaging, damages due to poor packing, labels on the item box or similar other damage that prevents us from reselling as new will either incur a restocking fee or be returned to you if we determine that it cannot be sold again. 

Other orders may incur a restocking fee at our discretion.  Fly orders will incur a 25% restocking fee as it may take us several hours to both pack and then restock items.

Exchanges
If your want an exchange, there are two ways to go about it.  

1.  You can purchase the item you need and return the other for a refund, or

2.  You can send the original item back, include a request for an exchange.  A customer service rep will call you if we need any more information.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bigyflyco.com.